TERMS & CONDITIONS
Last Updated: September 1, 2026
Welcome to Gerber Logistics Shipping These Terms & Conditions (“Terms”) govern your use of our website, customer account, package receiving, package forwarding, shipping, payment, and related services.
By creating an account or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
1. OUR SERVICES
Gerber Logistics Shipping provides package receiving, package forwarding, shipping, tracking, and related logistics services between the United States and Jamaica.
Our services may include:
Providing customers with a U.S. shipping address
Receiving packages on behalf of customers
Identifying and processing packages
Package storage
Package photographs
Shipment preparation
International forwarding to Jamaica
Tracking and delivery notifications
Customer support
We reserve the right to modify, suspend, or discontinue any service at any time when reasonably necessary.
2. CUSTOMER ACCOUNT
To use certain services, you must create a customer account.
You agree to provide accurate, complete, and current information, including:
Full legal name
Email address
Phone number
Billing information
Shipping information
Other information reasonably required to provide our services
You are responsible for keeping your account information accurate and up to date.
You are also responsible for maintaining the confidentiality of your account credentials and for all activity occurring through your account.
If you believe your account has been accessed without authorization, you must notify us immediately.
3. PERSONAL U.S. SHIPPING ADDRESS
When you create an account, we may assign you a personal U.S. shipping address.
This address is provided solely for receiving packages on your behalf through our services.
You agree to use the assigned address exactly as provided, including your name and assigned unit/customer identification.
You are responsible for ensuring that online orders contain the correct:
Customer Name + Customer ID/Unit Number + U.S. Shipping Address
We are not responsible for delays, misidentified packages, lost packages, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.
4. PACKAGES AND RECEIVING
When a package arrives at our facility, we may:
Record the package information
Scan or record the tracking number
Photograph the package
Record package weight and dimensions
Associate the package with your account
Inspect the exterior of the package
Prepare the package for forwarding
We may open or inspect packages when reasonably necessary for security, customs, legal, carrier, or service-related purposes.
5. PACKAGE IDENTIFICATION
Customers must use the correct name and assigned customer identification when shipping packages to our U.S. facility.
If we cannot reasonably identify the recipient of a package, we may contact the customer, place the package on hold, return it to the sender, or take another reasonable action.
We are not responsible for delays caused by missing or incorrect customer information.
6. PACKAGE PHOTOGRAPHS
We may photograph packages received at our facility for identification, security, inventory, and customer service purposes.
Package photographs may be made available through your customer account or included in service-related communications.
7. PROHIBITED ITEMS
Customers may not use our services to ship or forward items that are prohibited by applicable laws, regulations, carriers, customs authorities, or our company policies.
Prohibited or restricted items may include, without limitation:
Illegal drugs or controlled substances
Weapons and ammunition
Explosives
Hazardous or dangerous materials
Flammable materials
Counterfeit goods
Stolen goods
Items prohibited by customs authorities
Items prohibited by airlines or shipping carriers
Other items that cannot legally or safely be transported
The list of prohibited items may change depending on applicable laws, carrier requirements, and destination-country regulations.
We reserve the right to refuse, hold, return, dispose of, or report prohibited items when legally permitted or required.
8. CUSTOMS AND IMPORT REQUIREMENTS
Customers are responsible for complying with applicable customs and import laws and regulations.
You are responsible for providing accurate information about the contents and value of your shipment.
Customs duties, taxes, fees, inspections, and other charges imposed by Jamaican authorities or other government agencies are the responsibility of the customer unless otherwise stated by us.
We do not guarantee that a shipment will be cleared by customs.
Customs authorities may inspect, delay, seize, or refuse a shipment in accordance with applicable law.
9. SHIPPING FEES
Shipping charges may be calculated based on factors including:
Package weight
Package dimensions
Shipping method
Destination
Number of packages
Special handling requirements
Carrier charges
Applicable taxes or fees
All applicable charges must be paid before shipment unless we have agreed otherwise in writing.
We reserve the right to update our rates and fees at any time.
10. PAYMENTS
Customers agree to provide valid payment information and authorize us or our payment processor to charge the applicable fees.
If a payment fails, is reversed, disputed, or charged back, we may suspend services or place the customer’s account and packages on hold until the outstanding balance is resolved.
Additional fees may apply where permitted by law.
11. REFUNDS
Refund eligibility depends on the type of service purchased and whether the service has already been performed.
Shipping charges may be non-refundable once a shipment has been processed, handed to a carrier, or shipped.
Any approved refund will generally be returned using the original payment method unless otherwise agreed.
Certain third-party carrier charges may not be refundable.
12. PACKAGE STORAGE
Packages received at our facility may be stored for a limited period before shipment.
If a package remains unclaimed or unpaid beyond the applicable storage period, we may charge storage fees or take other reasonable action, including returning or disposing of the package where permitted by law.
The applicable storage period and fees may be communicated through our website, customer account, invoice, or other service communications.
13. SHIPPING DELAYS
Shipping and delivery times are estimates and are not guaranteed unless specifically stated in writing.
Delays may occur due to:
Customs processing
Weather
Transportation disruptions
Carrier delays
Government actions
Port or airport delays
Incorrect addresses
Security inspections
Holidays
Unforeseen circumstances
Events beyond our reasonable control
We are not responsible for delays caused by circumstances outside our reasonable control.
14. LOST OR DAMAGED PACKAGES
Once a package is transferred to a third-party carrier, the carrier’s terms and conditions may apply.
If a package is lost or damaged during transportation, we may assist the customer with the carrier’s claim process where applicable.
Any compensation is subject to the carrier’s policies, applicable insurance coverage, declared value, and applicable law.
15. CUSTOMER RESPONSIBILITY FOR PACKAGE CONTENTS
The customer is responsible for ensuring that all items shipped through our services are legal, accurately declared, properly described, and permitted for transportation.
The customer agrees not to use our services for illegal activities or to intentionally misrepresent the contents or value of a package.
We may suspend or terminate an account if we reasonably believe the customer has violated these Terms.
16. LIABILITY LIMITATION
To the maximum extent permitted by applicable law, Gerber Logistics Shipping will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our services.
We are not responsible for losses caused by:
Incorrect information provided by the customer
Incorrect shipping addresses
Carrier delays
Customs actions
Government actions
Prohibited or improperly declared items
Events beyond our reasonable control
Delays caused by third parties
Unauthorized access resulting from the customer’s failure to protect account credentials
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
17. ACCOUNT SUSPENSION OR TERMINATION
We may suspend or terminate your account if:
You violate these Terms
You provide false or misleading information
You fail to pay amounts owed
You attempt to ship prohibited items
Your account is involved in fraud or suspicious activity
Your use of the service creates a security or legal risk
We are required to do so by law
Termination does not eliminate any outstanding payment obligations.
18. WEBSITE USE
You agree not to:
Use the website for unlawful purposes
Attempt to gain unauthorized access to our systems
Interfere with website security
Upload malicious software
Attempt to access another customer’s account
Use automated systems to abuse the website
Provide false information
Use our services to facilitate illegal activity
We may restrict or terminate access to users who violate these requirements.
19. INTELLECTUAL PROPERTY
All website content, including logos, trademarks, graphics, text, designs, software, and other materials belonging to Gerber Logistics Shipping is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or commercially use our content without written permission.
20. THIRD-PARTY SERVICES
Our services may involve third-party providers, including payment processors, shipping carriers, online retailers, technology providers, and other service providers.
We are not responsible for the independent actions, policies, or services of third parties.
21. PRIVACY
Your use of our services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using our services, you acknowledge that you have reviewed our Privacy Policy.
22. CHANGES TO THESE TERMS
We may update these Terms from time to time.
When changes are made, we will update the “Last Updated” date at the top of this document.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.
23. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Gerber Logistics Shipping operates, without regard to conflict-of-law principles.
Any dispute shall be handled in accordance with applicable law and any applicable agreement between the parties.
24. CONTACT US
If you have questions regarding these Terms & Conditions, please contact us:
Gerber Logistics Shipping
Address:
7544 West McNab Road, Unit C23, North Lauderdale
Email: info@gerber-logistics.com
Phone: +1 954-854-2132
Website: https://gerber-logistics.com/
CUSTOMER ACKNOWLEDGMENT
By creating an account, placing an order, submitting a package for forwarding, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
© 2024 Gerber Logistics Shipping. All Rights Reserved.